COVID-19 Update

To Our Valued Guests,

As always, the safety and well-being of our guests and staff is our top priority, and we look forward to welcoming you back as soon as you are ready to travel again.

After all, Ocean’s Reach is without a doubt the perfect spot to get away amidst these challenging times, either to work remotely or simply unwind.

Here is the latest in terms of our municipal regulations:

As of April 5, 2022, The City of Sanibel has rescinded their COVID protection requirements.  Indoor face coverings are no longer required for any city buildings open to the public, including the Sanibel Recreation Center. 

Local businesses continue to retain the authority to regulate face coverings within their own establishments, and you should be prepared to wear masks when entering indoor locations, including grocery and retail stores.  Restaurants may also require masks until you are seated. 

We ask that you please be respectful of all individual mask stipulations while on Sanibel Island.  Should you have any questions, please call us at 800-336-6722.

In addition to looking forward to welcoming guests back with our serene surroundings and spectacular views, we also want to assure you that we are taking numerous precautions to help make your stay a safe, clean and relaxing one, including:

  • Diligently following sanitization, disinfection and cleaning measures as recommended by the CDC and other public health organizations;
  • Regularly sanitizing “high touch” areas throughout the complex, including hand rails, elevator buttons, pool chairs, luggage carts, etc.;
  • Spacing pool chairs six feet apart to encourage social distancing;
  • Modifying check-in and check-out services so that they are handled on a non-contact basis; and
  • Urging all guests to respect social distancing guidelines and other safety precautions while on our property and on the island.

As everyone should now know the risks associated with traveling during the pandemic, we regret that we will no longer be able to make any exceptions when it comes to our cancellation policy.

Ocean’s Reach cancellation policy remains as follows:  If your reservation is cancelled at least 60 days or more before your arrival date, all monies paid to Ocean’s Reach for the rental will be fully refunded, with the exception of the $50 non-refundable processing charge.  If your reservation is cancelled within 60 days of your arrival date, our cancellation policy allows for a refund only if the reserved condo can subsequently be re-booked; monies refunded will be equivalent to the re-rental rate for the unit, including potential discounts.  Refunds are issued by Ocean’s Reach via check or credit card within three (3) days of the reservation cancellation or re-booking of the unit.

To avoid loss of monies, especially with the recent outbreak of the Omicron variant, we strongly encourage purchasing Travel Insurance.

During these uncertain times, travel insurance can be more valuable than ever.  For information on CSA GENERALI TRAVEL PROTECTION COVERAGE for the coronavirus (COVIC-19) outbreak, click here.  If you, a family member or a traveling companion are diagnosed with COVID-19 before or during your trip, and meet the requirements for coverage due to sickness, you can be covered for Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation, in addition to their 24/7 Emergency Assistance services.

CSA Generali travel insurance can be purchased at any time up until your final payment by calling Ocean’s Reach Guest Services at 800-336-6722.  We can also make special exceptions and arrange for travel insurance purchase past that date, provided that you are healthy at the time of purchase.

We know that the world has changed, but one thing remains the same:  Ocean’s Reach is the perfect place in which to leave the world behind and simply relax amid one of Mother Nature’s most beautiful seascapes.

 

 

 

 

 

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